Position: Home > About us > High Quality Service
High Quality Service
EXCT Worldwide Service
EXCT services are designed to improve customer production processes, reduce maintenance & downtime, hence to achieve maximal economic benefits.
Exct's services can be divided into three stages depending on the different service content:
Pre-sale service
1.Investment plan evaluation
In-depth market research, grasp the surrounding market dynamics of customers, for customers to evaluate the investment plan.
2.Feasibility report
Assist customers to make decision and provide project feasibility report.
3.Engineering design
Design complete and reasonable technica solutions for customers.
EXCT-pre-sale-service

EXCT Technical Solutions Seminar

Medium-sales service
1.Production tracking
In the production process, We arrange experienced and responsible professional QC engineer to inspect the whole process of equipment production, and writes the qc report to the customer in time.
EXCT production process quality contral

exct-quality-test
2.Logistics tracking

In the equipment transportation process, We dispatched experienced personnel to monitor the whole process of transportation until the equipment arrived at the installation site.
logistics tracking
3.Guide installation and commissioning
When the equipment installation conditions are available at the end user site, we will arrange professional after-sales engineers to guide installation and equipment commissioning on site. In general, we arrange a mechanical engineer and an electrical engineer to serve in the end user site. Mechanical engineer helps to solve problems during the installation of mechanical parts.
xct-will-arrange-professional-engineers-to-train-the-end-user-operators
4.Training
EXCT will arrange professional engineers to train the end user operators, so that the site operators have the daily operation and maintenance capabilities.
EXCT mainly provide three trainings for the site operators of the end user:
1. How to operate the equipment safely and correctly.
2. How to solve the problems that may occur during the operation of the equipment.
3. Training of equipment daily maintenance and repair for site operators
custorm on site training

After-sales service
1.Free repair and replacement
Within the warranty period, if the equipment malfunctions in the correct use, we will guarantee free repair and replacement of spare parts.
2.Supply spare parts
During the normal service life of the equipment, we will provide spare parts with reliable quality and reasonable price.
3.Remote diagnosis and on-site service
When the equipment malfunctions, our after-sales service engineers can diagnose the equipment by video and guide the on-site operators to troubleshoot the equipment. If the equipment fault still cannot be removed, We will arrange professional after-sales service engineers to remove the fault on site.
installation guide

exct engineer on site service
 
 
Submit inquiry
Contact us
Hotline: +86 18153098776
Wechat: +86 18153098776
WhatsApp: +86 18153098776